EasyGo – Sri Lanka

Effective Date: [Insert Date]

Last Updated: [Insert Date]

EasyGo ("EasyGo", "we", "our", or "us") operates a ride-hailing and delivery platform in Sri Lanka, connecting passengers and drivers through mobile applications.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the EasyGo Passenger (User) App, EasyGo Driver App, and our website https://eazygo.lk.

Scope and Application

This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the EazyGo platform under license (collectively “Drivers”).

If you interact with the Services as both a User and a Driver, the respective privacy statements apply to your different interactions.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This may include:
• Name, email, phone number, postal address, profile picture
• Payment method details
• Items requested (for delivery services), delivery notes
• Any other information you choose to provide

Information We Collect

1. Passenger (User) Account Information

When registering, we collect:
- Full Name
- Email Address
- Password (securely encrypted)
- Mobile Number (with country code)
- Gender (Optional)
- Profile Picture (Optional)
- OTP verification data for mobile confirmation

2. Driver Account Information

Personal Information:
- Full Name
- Email Address
- Phone Number
- Profile Photo
- Gender (if provided)

Identity Verification Information:
- National Identity Card (NIC)
- Driving License details
- Driver photograph
- Supporting identity documents

Vehicle Information:
- Service Type (Taxi / Delivery / Both)
- Service Location
- Vehicle Type
- Vehicle Make
- Vehicle Model
- Vehicle Model Year
- Vehicle Registration Number
- Vehicle Color
- Referral Code (Optional)

Uploaded Documents:
- Driving License photo
- Vehicle registration documents
- Insurance documents (if required)

Location Data

Passenger Location:
- Pickup location
- Drop-off location
- Real-time location during active trips

Driver Location:
- Foreground location access
- Background location access (ONLY during active trips)

We do not track drivers when offline or when there is no active trip.

Automatically Collected Data

- Device ID
- Device model
- Operating system
- IP address
- App usage activity
- Ride history
- Crash logs
- Analytics data

Purpose of Data Collection

- Create and manage accounts
- Verify driver eligibility
- Confirm mobile numbers (OTP)
- Match riders and drivers
- Provide navigation services
- Calculate fares
- Improve app performance
- Prevent fraud
- Provide customer support
- Comply with Sri Lankan laws

Firebase & Third-Party Services

EasyGo uses Google Firebase services including Authentication, Firestore/Realtime Database, Cloud Messaging, Analytics, and Crashlytics.

We may also use Google Maps API, SMS OTP service providers, and secure payment processors.

Data Sharing

We may share limited information between passengers and drivers during a trip, and with legal authorities if required by Sri Lankan law. We do not sell personal data.

Account Deletion

Users and drivers may delete accounts via:
Settings → Account → Delete Account

Or by emailing: support@eazygo.lk

Requests are processed within 7 working days.

Data Security

We implement encrypted HTTPS communication, secure cloud infrastructure, and access-controlled systems to protect data.

Contact Information

EasyGo – Sri Lanka

Website: https://eazygo.lk
Email: support@eazygo.lk