Terms & Conditions

Terms and Conditions

Your access to and use of https://eazygo.lk/ is subject exclusively to these Terms and Conditions. These Terms and Conditions present the “General Conditions” applicable to the use of services offered by EazyGo, either through the site https://eazygo.lk/, application software for mobile phone handset (app) or phone (in addition to the “Website”). You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice.

Advice

The contents of https://eazygo.lk/ website do not constitute advice and should not be relied on in making, or refraining from making, any decision.

Change of Use

https://eazygo.lk/ reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that https://eazygo.lk/ shall not be liable to you for any such change or removal. The same applies to the changing of these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to Third Party Websites

https://eazygo.lk/ Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to https://eazygo.lk/ or otherwise used by https://eazygo.lk/ as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use.

Disclaimers and Limitation of Liability

The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, https://eazygo.lk/ will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. https://eazygo.lk/ makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Copyright

1.RELATIONSHIP DRIVER PASSENGER

a) https://eazygo.lk/ does not provide transportation services by taxi, serving only as an intermediary in order to optimize the scheduling service for the taxi. Thus, by accepting the provision of services by the DRIVER, the PASSENGER acknowledges that https://eazygo.lk/ has no direct association with the DRIVER, it just facilitates contact between driver and passenger. The user acknowledges and agrees that https://eazygo.lk/ is not liable for any act or omissions committed by any user, whether by robbery, commitment break as a result of any act, discussions, and others including the effective fulfillment of the obligations assumed by the users and loss not being for tax purposes. The user acknowledges and agrees that, by registering and accepting the policy of the service, does so at his total means and exclusive risk. https://eazygo.lk/ recommends that every transaction is done with good sense.

2.FROM AVAILABILITY AND INCONSISTENCY IN THE SYSTEM

a) https://eazygo.lk/ does not guarantee that the system will be available without any interruption and that it will always be error-free, and therefore, shall not be liable for damages caused to users.

b) You agree that https://eazygo.lk/ is also not responsible for any damages or losses caused to your computer as a result of using the Website.

c) https://eazygo.lk/ is not liable for any error or inconsistency of information with other independent systems, specializing in the service provision for GPS, radar and similar.

3.COMPENSATION FOR DAMAGES

a) User agrees to indemnify and hold harmless https://eazygo.lk/ and its representatives from any claims, suits, losses, liabilities, damages and expenses, including reasonable attorneys’ fees and court costs for the damage they cause.

b) User agrees to indemnify and hold harmless https://eazygo.lk/ and its representatives from any Accidental Claims or suits though that occurs due to Driver’s negligence or by fault of the Driver. Therefore, Users agree to indemnify https://eazygo.lk/ and its representatives from any type of vicarious liability.

c) Users accept that https://eazygo.lk/ acts solely as a scheduling/matching service between its users and drivers, and that it is not responsible for any issues that arise during the ride, such as accidents, delays, or discomfort.

4.OBLIGATIONS, LIABILITIES AND RISKS OF PASSENGERS

a) The PASSENGER certifies that he/she uses the service of their own free will and untrammeled choice and recognizes and accepts as its responsibility and risk for using the Website.

The acceptance and refusal and cancellation of services:

b) The acceptance and denial of the service may occur at first by DRIVER, who can accept or deny the service when receiving a notification for a ride. PASSENGER may cancel the contract for any reason. Both recognize that https://eazygo.lk/ is not liable for any delays, cancellations, failure to cancel the contract and miscommunication between passenger and driver, nor for any delay or failure in the delivery of services from the DRIVER.

The information and risks of the service:

a) The PASSENGER acknowledges and declares that he/she understands and is aware of all the risks involved in the use of the Website and contracting services, pledging to reasonably take care as expected of someone who chooses a vehicle to transport themselves.

b) The PASSENGER acknowledges and agrees that https://eazygo.lk/ performs no DRIVER selection. Simply registering on the website does not vouch for a driver’s suitability, legality, physical or mental health to provide services. The PASSENGER acknowledges that the data provided
from the DRIVER, such as:
(i) vehicle model
(ii) plate of the vehicle
(iii) full name
(iv) profile picture, among others were provided by the DRIVER or the TRANSPORT COMPANY by themselves. By accepting the Services, the PASSENGER acknowledges that https://eazygo.lk/ has no involvement in the contractual relationship between driver and passenger.

5.GENERAL TERMS AND CONDITIONS

5.1 BOOKING AND CANCELLATION CONDITIONS

The User agrees that these terms and conditions shall be deemed to apply when the Users use https://eazygo.lk/.

https://eazygo.lk/ shall not be responsible or liable for any loss, damage or embarrassment suffered by the User in relation to or in respect of any instructions or operations effected by the User or purported to be effected by the User through https://eazygo.lk/, however caused including but not limited to the User’s noncompliance with the Services recorded voice instructions and https://eazygo.lk/'s inability to provide the services for any reason, including and without limitation, as a result of malfunction, partial or total failure of any network terminal, data processing system, computer teletransmission or telecommunications system or other circumstances whether or not beyond the control of https://eazygo.lk/ or any person or any organization involved in the abovementioned systems.

The User shall not hold https://eazygo.lk/ liable for any direct or indirect loss or damage which may be suffered by the User as a result of any failure by https://eazygo.lk/ or any fault of the Driver or any fault of the Transport Company to provide a vehicle to the User within any stipulated time even if https://eazygo.lk/ or the Driver or the Transport Company have agreed to so provide the vehicle or even if the User has advised https://eazygo.lk/ or the Driver of the possibility that any such loss or damage would result if the vehicle is not provided at all or within the stipulated time.

The User undertakes with https://eazygo.lk/ and agrees to indemnify https://eazygo.lk/ from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which https://eazygo.lk/ may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of https://eazygo.lk/ and shall pay such sums on demand.

The User can cancel the hire within 5 minutes of the driver accepting the trip; you won’t be charged. However, if the cancellation of booking is done after 5 minutes or if the cancellation is made after the driver’s arrival at the requested location, there will be a cancellation charge. If for any reason your driver takes too long to get to you then the cancellation charge will be waived. A cancellation fee will always apply if a trip is cancelled after it has begun. If you are not at the pickup location or your driver cannot get in touch with you, the cancellation fee will apply if the driver is at your pickup location and has waited for over 5 minutes. This means that the fee can still apply even when your driver is the one to cancel the trip.

5.2 PAYMENT CONDITIONS

The User shall pay the taxi fare (as displayed in the meter), parking charges, additional night surcharge (where applicable) by cash. However, if the user does not have a sufficient amount to pay to the driver after the hire is completed, https://eazygo.lk/ will be indemnified from and against and in respect of any or all liabilities, losses, charges and expenses incurred to the driver or Transport Company. If the user is paying through a credit card, standard credit card rules will apply.

5.3 GENERAL TERMS AND CONDITIONS

While technology helps ensure the speed, dependability, and safety of our rides, people matter most to the EazyGo experience. And it’s a two-way street between our Driver Partners and Passengers.

PROFESSIONALISM & RESPECT

EazyGo maintains a zero-tolerance policy regarding all forms of discrimination, harassment or abuse.

Non-discrimination

It is unacceptable to refuse to provide or accept services based on a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable Sri Lankan law. This type of behavior can result in permanent loss of access to the EazyGo platform.

No inappropriate behavior

Passengers and drivers expect each other to act appropriately and respect boundaries. It is disrespectful to make derogatory remarks about a person or group. Furthermore, commenting on appearance, asking overly personal questions and making unwanted physical contact are all considered inappropriate behaviors. Anyone who solicits or engages in sexual conduct while using the EazyGo platform may lose future access to EazyGo. We encourage you to be mindful of other users’ privacy and personal space. Violence of any kind will not be tolerated.

Human Kindness

Calm and clear communication is the most effective way to defuse any disagreement that may arise between you and the Driver. All Passengers and Drivers expect to be treated with respect and courtesy by one another. This expectation extends to personal property as well. As a Passenger, it is your responsibility to treat your driver’s vehicle with respect and not intentionally damage or remove their personal items from it. As a driver-partner, it is your responsibility to make every reasonable effort to return any lost items in your vehicle. It is unacceptable to require additional payment to return an item; doing so could cause you to lose access to the EazyGo platform

SAFETY

The safety of Passengers and Drivers on the EazyGo platform is of utmost concern. In order to best protect everyone in the vehicle, we require the following.

Compliance with the law

Illegal substances and – unless explicitly allowed by law – open containers of alcohol are not permitted in drivers’ vehicles. EazyGo does not tolerate drug or alcohol use by drivers while using the EazyGo app. If a Passenger believes a driver may be under the influence of drugs or alcohol, please request that the driver end the trip immediately and inform EazyGo. Drivers also have discretion to refuse transportation to a Passenger under the influence of drugs or alcohol.

EazyGo prohibits human trafficking of any kind, including the commercial sexual exploitation of children, while using our app. Anyone who engages in such activity may lose access to EazyGo. As a driver, it is your responsibility to transport Passengers safely in accordance with the rules of the road. Driving when you’re drowsy can cause accidents — take breaks as needed. As a Passenger, it is your responsibility to abide by seat belt laws where required.

Disabilities

EazyGo expects compliance with all Sri Lankan laws governing the transportation of riders with disabilities. However, the Driver has sole discretion to refuse to provide transportation to a Passenger with an animal.

Following the rules

Violations of these Terms could result in loss of your EazyGo account. Please report any violations to EazyGo — we want to hear your feedback! Alert us and we’ll take action

EMERGENCIES

If at any time you feel that you are faced with a situation that requires immediate emergency attention, please call the emergency service number in your area or call EazyGo through the SOS button. Once all parties are safe and the situation has been handled by the authorities, please then notify EazyGo. We will assist and take appropriate action as needed, including cooperating with law enforcement.

6.TERMINATION

Most content and some of the features on the website are made available to visitors free of charge. However, https://eazygo.lk/ reserves the right to terminate access to certain areas or features of the website at any time for any reason, with or without notice. https://eazygo.lk/ also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice or explanation in order to protect the interests of https://eazygo.lk/ and/or other visitors to the website. https://eazygo.lk/ reserves the right to limit, deny or create different access to the website and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.